Module I - The 8 experiences
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Intro - The 8 experiences (4:35)
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1. The Arrival Experience (7:00)
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2. The Search Experience (4:42)
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3. The Navigation Experience (4:02)
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4. The Information Experience (3:44)
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5. The Decision Experience (4:46)
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6. The Checkout Experience (4:02)
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7. The Payment Experience (2:46)
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8. The Support Experience (2:09)
Module II - Wrap Up Breakout Rooms Exercise - The 8 Experiences
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Intro - Wrap Up Breakout Rooms Exercise - The 8 Experiences (1:32)
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Wrap Up Breakout Room - The Arrival Experience (3:55)
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Wrap Up Breakout Room - The Search Experience (0:49)
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Wrap Up Breakout Room - The Information Experience (5:01)
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Wrap Up Breakout Room - The Decision Experience (4:24)
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Wrap Up Breakout Room - The Payment Experience (4:59)
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Wrap Up Breakout Room - The Support Experience (6:20)
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A Prioritization Framework for a Smart Optimization Roadmap (28:48)
